What is the process to have my portable oxygen concentrator repaired?

Step 1: Send us your machine.

Complete our Schedule Service form. On the confirmation screen, click the link to print off a free, pre-paid shipping label. Package the machine and accessories (power supply, battery, etc). in a box and bring to a UPS drop off location. If you do not have a box or packaging supplies, you can purchase them at the UPS drop off location.

Step 2: Evaluation.

Once we receive your machine, our certified technicians will evaluate your machine. We will email you a detailed report of what is wrong, along with an estimate cost to fix it. Simply reply to the email to either approve the repair or decline it. If declined, we will invoice you for the return shipping. If approved, we will email you a link to make a secure payment. You can also call us to make a payment over the phone.

Step 3: Repair.

Once the estimate has been approved and paid, has been paid, we will complete the repair and return the machine. You will receive a copy of the invoice with tracking information once it ships.

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