Respironics SimplyGo Repair

Factory Authorized Service Center

SimplyGo Warranty Repair:

Philips Respironics no longer repairs SimplyGo portable concentrators at their repair depots. All Respironics SimplyGo warranty repairs must go through a Respironics Factory Authorized Service Center (FASC), such as Altra Service Professionals.

We offer FREE Pickup and Delivery* for commercial customers located in our service area, which includes most of Florida, Southern Georgia, Eastern Alabama, New England, New York, and New Jersey. We also accept units via FedEx or UPS. Concerned about shipping costs? Give us a call. We can help.

Fast turn around – usually within 1 week. Need it faster, give us a call! We’re flexible. Whether it’s 1 unit or 100, we have the staff and parts to get your SimplyGo back in service fast.

Easy process. Contact us via email at info@altraservice.com or toll free at (888) 551-5267. Send us your machines. We fix them and send them back. No more hassle of RA numbers. We track all repairs by manufacturer serial number.  Need to reference something? Send us a PO number and we’ll include that on all of the associated paperwork. Need a business agreement for your accreditation? We’ve got you covered. Our non-binding service agreement will take care of that.

Best of all – no cost to you! Respironics SimplyGo  and SimplyFlo POC machines under warranty through Respironics are repaired and returned at no cost to you. How? Altra Service Professionals (ASP) is a Philips Respironics Factory Authorized Service Center (FASC). We are reimbursed by Philips Respironics for parts, labor, and return shipping*.

Battery not charging? We can fix that! Alarming? Not a problem! Low purity? Piece of cake! Not sure if it’s under warranty? Too busy to look it up? Provide us with the serial number and we’d be happy to look it up for you.

* Commercial customers within a 200 mile radius of our location receive free shipping.

SimplyGo Out-of-Warranty Repair:

Has your Respironics Simply Go warranty expired? No problem. We’d be happy to provide an estimate to fix your SimplyGo portable concentrator (or any other POC). You’d be surprised how cost effective it can be to fix most SimplyGo issues.

See what others are saying about Altra Service Professionals!

Dave O'Brien
Dave O'Brien
01:11 15 Oct 19
Cassidy, in customer service, was EXTREMELY helpful in addressing my issue and facilitating my repair.
David and Dianne Wood
David and Dianne Wood
17:49 07 Sep 19
Service was excellent. The repair was well done, and quickly, considering that I am in Washington, and Altra POC is in Florida
Gwen Lappie
Gwen Lappie
21:37 19 Aug 19
I am happy with the repairs to my concentrator. I now feel like I can travel with it as I need oxygen 24/7.
Vikki L
Vikki L
21:19 10 Jun 19
Great company to do business with from start to finish! Spoke with Cassidy who explained in detail the evaluation, estimate and timeframe expectations regarding my POC as well as the very easy shipping process. In addition, she followed up with an email which contained easy to follow instructions to schedule service and obtain a shipping label through UPS. Following shipment, a couple of days later I received an email to inform me my machine was received. One day later Anthony provided me with a detailed and very fair estimate, with again, very easy instructions to approve the repair if acceptable and make payment. Once payment was made the machine was repaired, shipped (from Florida) and in my home (in NY) 3 days later!!! In addition, I was provided a Fed Ex tracking number with my paid invoice. I am so very grateful to everyone at Altra for the prompt estimate, communications throughout the process and quick turn around time. Thank you Alta!
Vikki L
Vikki L
21:19 10 Jun 19
Great company to do business with from start to finish! Spoke with Cassidy who explained in detail the evaluation, estimate and timeframe expectations regarding my POC as well as the very easy shipping process. In addition, she followed up with an email which contained easy to follow instructions to schedule service and obtain a shipping label through UPS. Following shipment, a couple of days later I received an email to inform me my machine was received. One day later Anthony provided me with a detailed and very fair estimate, with again, very easy instructions to approve the repair if acceptable and make payment. Once payment was made the machine was repaired, shipped (from Florida) and in my home (in NY) 3 days later!!! In addition, I was provided a Fed Ex tracking number with my paid invoice. I am so very grateful to everyone at Altra for the prompt estimate, communications throughout the process and quick turn around time. Thank you Alta!
Sherry Emmert
Sherry Emmert
19:02 14 May 19
The employees at Altra were very considerate & helpful! Turn around to get my machine back was great! I would recommend them to others!
Leon Armentrout
Leon Armentrout
17:31 18 Apr 19
My wife had her Phillips Simply-Go portable concentrator repaired at Altra POC. Not only was the repair superbly accomplished, but the experience from start to finish was outstanding. Superb team!! The cost was reasonable and it was a pleasure working with Cassidy. Thanks.
David Partin
David Partin
04:49 07 Apr 19
2nd time I have used these folks for my repairs over the last few years. Just super great job. Fast, friendly, no nonsense people. Thank you for each of your repairs, works excellent.(Portable O2 Unit)
Carla VanHeemsbergen
Carla VanHeemsbergen
18:01 21 Mar 19
I feel fortunate to have found this honest company. They gave me an estimate, detailing what was wrong repaired it quickly even giving a warranty on their work & sent it back promptly. From now on I will have them service my equipment. Thank you Altra!
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