Looking for detailed information regarding our repair process? You’ve found it!
Step 1: Getting your machine to us
Click Schedule Service to be directed to our form. Enter the necessary information and click “Submit”. You will be redirected to a confirmation page, which will also be emailed to the address provided. Click the printer icon on the confirmation page to be directed to our UPS shipping label page. Once again, enter the necessary information and click “Process Shipment”. Please note to enter the weight as a whole number only, no letters or decimals. Not sure of the weight? Enter your best guess.
Package your machine and bring it to a UPS drop off location. Don’t forget to bring your UPS shipping label! Please use a box large enough to fit your machine, accessories, and packing material such as bubble wrap. If you do not have packaging materials, you can purchase them at your nearest UPS Ground drop off location. Be sure to include main accessories such as power cord, battery, etc. Please, do not send carry case, cart, or disposable supplies such as tubing, cannula, etc.
Step 2: The Repair
Once we receive your machine, we will log it into our computer tracking system and send you an email advising that we have received your machine. Next, we will schedule your travel oxygen machine for an evaluation, usually within a few days. Once completed, we will email you a detailed evaluation along with an estimate of cost for the repair.
If approved, we will email an invoice for the total repair cost and return shipping. There will be a link to make a secure payment. Once paid, we will complete the repair and return the machine to you, usually within 3 business days, depending on current work volume and parts availability.
If declined, we will email an invoice for the return shipping of $10 – $40, depending on the size, weight, and destination. If you would like to scrap and recycle your machine, the return shipping fee is waived and there will be no cost to you. We do not charge a fee for the evaluation.
Step 3: The Return
Once the repair has been completed, burned-in, and has passed all of the post-repair testing parameters, we will package your unit and ship it back to you via Fedex Ground. Once shipped, you will receive an email containing a copy of the paid invoice along with the tracking number. Expedited shipping is available upon request for an extra charge.
Get a free estimate on your Oxygen & CPAP repair before you even send the machine in.
We provide a shipping label for you, for free!
Our factory authorized techs are fast, with the best repair times in the industry.