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Still have a question, send us an emailYou can also visit our Repair Process page to learn more about our repair process.

If you are ready to send your machine in for a no obligation repair estimate, complete the following form and click submit. Once submitted, you will be redirected to a confirmation page where you can print your free pre-paid UPS shipping label.



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Please click submit only once. The form may take up to one minute to transmit. Once completed, you will be redirected to a confirmation page. You will also receive a copy of the confirmation in your email along with shipping instructions. Did we mention shipping is free?

Dave O'Brien
Dave O'Brien
01:11 15 Oct 19
Cassidy, in customer service, was EXTREMELY helpful in addressing my issue and facilitating my repair.
David and Dianne Wood
David and Dianne Wood
17:49 07 Sep 19
Service was excellent. The repair was well done, and quickly, considering that I am in Washington, and Altra POC is in Florida
Gwen Lappie
Gwen Lappie
21:37 19 Aug 19
I am happy with the repairs to my concentrator. I now feel like I can travel with it as I need oxygen 24/7.
Vikki L
Vikki L
21:19 10 Jun 19
Great company to do business with from start to finish! Spoke with Cassidy who explained in detail the evaluation, estimate and timeframe expectations regarding my POC as well as the very easy shipping process. In addition, she followed up with an email which contained easy to follow instructions to schedule service and obtain a shipping label through UPS. Following shipment, a couple of days later I received an email to inform me my machine was received. One day later Anthony provided me with a detailed and very fair estimate, with again, very easy instructions to approve the repair if acceptable and make payment. Once payment was made the machine was repaired, shipped (from Florida) and in my home (in NY) 3 days later!!! In addition, I was provided a Fed Ex tracking number with my paid invoice. I am so very grateful to everyone at Altra for the prompt estimate, communications throughout the process and quick turn around time. Thank you Alta!
Vikki L
Vikki L
21:19 10 Jun 19
Great company to do business with from start to finish! Spoke with Cassidy who explained in detail the evaluation, estimate and timeframe expectations regarding my POC as well as the very easy shipping process. In addition, she followed up with an email which contained easy to follow instructions to schedule service and obtain a shipping label through UPS. Following shipment, a couple of days later I received an email to inform me my machine was received. One day later Anthony provided me with a detailed and very fair estimate, with again, very easy instructions to approve the repair if acceptable and make payment. Once payment was made the machine was repaired, shipped (from Florida) and in my home (in NY) 3 days later!!! In addition, I was provided a Fed Ex tracking number with my paid invoice. I am so very grateful to everyone at Altra for the prompt estimate, communications throughout the process and quick turn around time. Thank you Alta!
Sherry Emmert
Sherry Emmert
19:02 14 May 19
The employees at Altra were very considerate & helpful! Turn around to get my machine back was great! I would recommend them to others!
Leon Armentrout
Leon Armentrout
17:31 18 Apr 19
My wife had her Phillips Simply-Go portable concentrator repaired at Altra POC. Not only was the repair superbly accomplished, but the experience from start to finish was outstanding. Superb team!! The cost was reasonable and it was a pleasure working with Cassidy. Thanks.
David Partin
David Partin
04:49 07 Apr 19
2nd time I have used these folks for my repairs over the last few years. Just super great job. Fast, friendly, no nonsense people. Thank you for each of your repairs, works excellent.(Portable O2 Unit)
Carla VanHeemsbergen
Carla VanHeemsbergen
18:01 21 Mar 19
I feel fortunate to have found this honest company. They gave me an estimate, detailing what was wrong repaired it quickly even giving a warranty on their work & sent it back promptly. From now on I will have them service my equipment. Thank you Altra!
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