Frequently Asked Questions

We are located in Ocala, Florida and Berlin, CT, however, our pre-paid shipping label is for our Ocala, FL location only.

Yes. We provide a 90 day warranty for the parts replaced and the associated labor.

We accept Cash, Check, Visa, MasterCard, Discover, American Express, and PayPal.

Most repairs are completed within one week. This will vary based on how quickly the estimate is approved and paid and if parts are in stock.

Step 1: Send us your machine.

Complete our Schedule Service form. On the confirmation screen, click the link to print off a free, pre-paid shipping label. Package the machine and accessories (power supply, battery, etc). in a box and bring to a UPS drop off location. If you do not have a box or packaging supplies, you can purchase them at the UPS drop off location.

Step 2: Evaluation.

Once we receive your machine, our certified technicians will evaluate your machine. We will email you a detailed report of what is wrong, along with an estimate cost to fix it. Simply reply to the email to either approve the repair or decline it. If declined, we will invoice you for the return shipping. If approved, we will email you a link to make a secure payment. You can also call us to make a payment over the phone.

Step 3: Repair.

Once the estimate has been approved and paid, has been paid, we will complete the repair and return the machine. You will receive a copy of the invoice with tracking information once it ships.

 

It depends on the model and issue(s). Most portable oxygen concentrators need to be connected to a computer and/or gauges to determine the cause of failure, so we are unable to give an approximate cost without evaluating it first. The good news is the evaluation is free.

Yes. Please complete our Schedule Service form. We will receive a copy with your information. You will also receive a confirmation via email.

We provide a thorough evaluation and detailed estimate at no charge. If you decide you do not want to repair your POC, you are only responsible for the return shipping cost that is listed on the estimate.

Most manufacturers recommend replacing the filters once per year. The problem is the filter is usually inside of the unit, requiring disassembly of the device. Putting it back together is sometimes tricky. We perform preventive maintenance at reasonable costs.

No. Part of the reason why we can provide affordable repairs is because we do not accept insurance payments. We do, however, provide a detailed invoice and service record which you can submit to your insurance provider for possible reimbursement. Contact your insurance carrier to see if they have a benefit for medical equipment repairs.

Unfortunately, no. You should contact your home care dealer to see if they provide short term rentals.

It depends on the electrical requirements of the machine and the destination. Some POC’s come with a universal power supply that regulates the incoming voltage between 110v and 240v. You will also need to have an adapter to be able to plug it into the wall.

No – sorry. Since we are a Factory Authorized Service Center for most manufacturers, there are certain restrictions that we must follow. One of these restrictions is selling used medical equipment.

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Dave O'Brien
Dave O'Brien
01:11 15 Oct 19
Cassidy, in customer service, was EXTREMELY helpful in addressing my issue and facilitating my repair.
David and Dianne Wood
David and Dianne Wood
17:49 07 Sep 19
Service was excellent. The repair was well done, and quickly, considering that I am in Washington, and Altra POC is in Florida
Gwen Lappie
Gwen Lappie
21:37 19 Aug 19
I am happy with the repairs to my concentrator. I now feel like I can travel with it as I need oxygen 24/7.
Vikki L
Vikki L
21:19 10 Jun 19
Great company to do business with from start to finish! Spoke with Cassidy who explained in detail the evaluation, estimate and timeframe expectations regarding my POC as well as the very easy shipping process. In addition, she followed up with an email which contained easy to follow instructions to schedule service and obtain a shipping label through UPS. Following shipment, a couple of days later I received an email to inform me my machine was received. One day later Anthony provided me with a detailed and very fair estimate, with again, very easy instructions to approve the repair if acceptable and make payment. Once payment was made the machine was repaired, shipped (from Florida) and in my home (in NY) 3 days later!!! In addition, I was provided a Fed Ex tracking number with my paid invoice. I am so very grateful to everyone at Altra for the prompt estimate, communications throughout the process and quick turn around time. Thank you Alta!
Vikki L
Vikki L
21:19 10 Jun 19
Great company to do business with from start to finish! Spoke with Cassidy who explained in detail the evaluation, estimate and timeframe expectations regarding my POC as well as the very easy shipping process. In addition, she followed up with an email which contained easy to follow instructions to schedule service and obtain a shipping label through UPS. Following shipment, a couple of days later I received an email to inform me my machine was received. One day later Anthony provided me with a detailed and very fair estimate, with again, very easy instructions to approve the repair if acceptable and make payment. Once payment was made the machine was repaired, shipped (from Florida) and in my home (in NY) 3 days later!!! In addition, I was provided a Fed Ex tracking number with my paid invoice. I am so very grateful to everyone at Altra for the prompt estimate, communications throughout the process and quick turn around time. Thank you Alta!
Sherry Emmert
Sherry Emmert
19:02 14 May 19
The employees at Altra were very considerate & helpful! Turn around to get my machine back was great! I would recommend them to others!
Leon Armentrout
Leon Armentrout
17:31 18 Apr 19
My wife had her Phillips Simply-Go portable concentrator repaired at Altra POC. Not only was the repair superbly accomplished, but the experience from start to finish was outstanding. Superb team!! The cost was reasonable and it was a pleasure working with Cassidy. Thanks.
David Partin
David Partin
04:49 07 Apr 19
2nd time I have used these folks for my repairs over the last few years. Just super great job. Fast, friendly, no nonsense people. Thank you for each of your repairs, works excellent.(Portable O2 Unit)
Carla VanHeemsbergen
Carla VanHeemsbergen
18:01 21 Mar 19
I feel fortunate to have found this honest company. They gave me an estimate, detailing what was wrong repaired it quickly even giving a warranty on their work & sent it back promptly. From now on I will have them service my equipment. Thank you Altra!
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