Yes. We complete a detailed physical examination and use service software provided by the manufacturer to diagnose the issue(s). You will receive a detailed copy of the problem found, parts needed to complete the repair, and cost. If you do not want to move forward with the repair, you are only responsible for the return shipping.
Most portable oxygen concentrators are able to be repaired. The devices we currently service can be found in the Models We Service menu.
Yes. Visit our Philips SimplyGo Mini repair page for more information.
Yes. Visit our Philips SimplyGo repair page for more information.
Yes. Visit our Caire Eclipse repair page for more information.
We are located in Ocala, Florida. If you are local, you are welcome to bring us your portable oxygen concentrator for repair. There are not many repair centers in the US, and even less that will service the patient directly. We help make that process easy. Schedule service to start the process.
Yes. We provide a 90 day warranty for the parts replaced and the associated labor.
We accept Cash, Check, Visa, MasterCard, Discover, American Express, and Flexible Spending Account (FSA), Health Spending Account (HSA).
Most repairs are completed within one to two weeks. This will vary based on how quickly the estimate is approved and paid and if parts are in stock.
Step 1: Send us your machine.
Complete our Schedule Service form. On the confirmation screen, click the link to print off a free, pre-paid shipping label. Package the machine and accessories (power supply, battery, etc). in a box and bring to a UPS drop off location. If you do not have a box or packaging supplies, you can purchase them at the UPS drop off location.
Step 2: Evaluation.
Once we receive your machine, our certified technicians will evaluate your machine. We will email you a detailed report of what is wrong, along with an estimate cost to fix it. Simply reply to the email to either approve the repair or decline it. If declined, we will invoice you for the return shipping. If approved, we will email you a link to make a secure payment. You can also call us to make a payment over the phone.
Step 3: Repair.
Once the estimate has been approved and paid, has been paid, we will complete the repair and return the machine. You will receive a copy of the invoice with tracking information once it ships.
Yes. Please complete our Schedule Service form. We will receive a copy with your information. You will also receive a confirmation via email.
We provide a thorough evaluation and detailed estimate at no charge. Most portable oxygen concentrators cost between $275 and $600. Your repair may cost more or less than this, depending on our physical evaluation. If you decide you do not want to repair your POC, you are only responsible for the return shipping cost that is listed on the estimate.
Most manufacturers recommend replacing the filters once per year. The problem is the filter is usually inside of the unit, requiring disassembly of the device. Putting it back together is sometimes tricky. We perform preventive maintenance at reasonable costs.
It is possible, but not probable, that commercial insurance, Medicare, and Medicaid will cover your portable oxygen concentrator repair. This is an out of pocket expense. We provide a detailed invoice and service record which you can submit to your insurance provider for possible reimbursement. Contact Medicare or your insurance carrier to see if they have a benefit for medical equipment repairs. For a copy of Medicare Form 1490S, click here: https://altraservice.com/wp-content/uploads/2025/05/CMS-1490S.pdf. Please note that we are not a homecare provider and do not have a National Provider Identification number (NPI), which Medicare or private insurance may require for reimbursement. It is likely that you will not be reimbursed for your portable oxygen concentrator repair.
Unfortunately, no. You should contact your home care dealer to see if they provide short term rentals.
It depends on the electrical requirements of the machine and the destination. Some POC’s come with a universal power supply that regulates the incoming voltage between 110v and 240v. You will also need to have an adapter to be able to plug it into the wall.
No – sorry. Since we are a Factory Authorized Service Center for most manufacturers, there are certain restrictions that we must follow. One of these restrictions is selling used medical equipment.
