We are a Factory Authorized Service Center for the Philips Respironics SimplyGo Mini portable oxygen concentrator. Our repair technicians are trained, Certified, and authorized to repair the Philips SimplyGo Mini. We repair the Simply Go Mini for both commercial customers and individuals that own their machine. We provide free inbound shipping and a free repair quote. If you decide you do not want your SimplyGo Mini serviced, you only pay the return shipping. Trust the experts at Altra POC Repair to fix your SimplyGo Mini right the first time.
Please note: Due to the ongoing delays in the supply chain, we have been experiencing continual part backorders from the manufacturer, Philips Respironics. When we receive a shipment of parts, they are allocated to orders based on first in first out. We are repairing units as soon as the parts are received, however, it is taking approximately 1 – 2 months currently.
See what others are saying about Altra Service Professionals!
David Anderson
00:09 14 Apr 22
My first experience with Altra was not positive and would have earned a two-star review. Parts were delayed and I was unable to get any information from the front desk. Later in the process I contacted one of the officers and received an immediate and helpful response. Since receiving my oxygenator back, I contacted him again (from a campground) about a problem and, again, received an immediate response that was right on point. We were able to fix our oxygenator on the spot with the information he provided. For that reason, I give Altra a five-star review.
Roy Potter
17:20 04 Dec 21
The machine looked almost new. I tested it immediately. Every function worked twice as good as it did when it was new. It was packed for return very carefully. It took some time to get back because of all the ports being closed. It was a little hard to be patient but well worth it. They will get all my business in the future.
Paul Becht
03:23 26 Nov 21
I had two Phillips Simply-Go portable concentrator repaired at Altra POC. Not only was the repair superbly accomplished, but the experience from start to finish was outstanding, even though there was a long wait for the second repair. Superb team!! The cost was reasonable and it was a pleasure working with Altra. Thanks.
Mark Sullivan
00:43 24 Apr 20
I had two Sequal Eclipse 2s that needed service. They had not been used for years. Altra POC made the necessary repairs at a fair price - much better than local suppliers in Southern California. I will use them again and recommend them.
barbara denver
17:07 01 Feb 20
I am very pleased with the work done by POC repair. They saved me hundreds of dollars. Our POC works perfectly. I recommend them highly
Gary b
02:26 11 Dec 19
Perfect from start to finish. Everyone was terrific to work with. Great shipping procedure, communication, progress reports, detailed summary of repair, affordable, friendly and knowledgeable.I had both a home unit and a POC repaired by Altra, and can’t say enough about them. Good job!Gary B
Dave O'Brien
01:11 15 Oct 19
Cassidy, in customer service, was EXTREMELY helpful in addressing my issue and facilitating my repair.
David and Dianne Wood
17:49 07 Sep 19
Service was excellent. The repair was well done, and quickly, considering that I am in Washington, and Altra POC is in Florida
Gwen Lappie
21:37 19 Aug 19
I am happy with the repairs to my concentrator. I now feel like I can travel with it as I need oxygen 24/7.
Vikki L
21:19 10 Jun 19
Great company to do business with from start to finish! Spoke with Cassidy who explained in detail the evaluation, estimate and timeframe expectations regarding my POC as well as the very easy shipping process. In addition, she followed up with an email which contained easy to follow instructions to schedule service and obtain a shipping label through UPS. Following shipment, a couple of days later I received an email to inform me my machine was received. One day later Anthony provided me with a detailed and very fair estimate, with again, very easy instructions to approve the repair if acceptable and make payment. Once payment was made the machine was repaired, shipped (from Florida) and in my home (in NY) 3 days later!!! In addition, I was provided a Fed Ex tracking number with my paid invoice. I am so very grateful to everyone at Altra for the prompt estimate, communications throughout the process and quick turn around time. Thank you Alta!
Vikki L
21:19 10 Jun 19
Great company to do business with from start to finish! Spoke with Cassidy who explained in detail the evaluation, estimate and timeframe expectations regarding my POC as well as the very easy shipping process. In addition, she followed up with an email which contained easy to follow instructions to schedule service and obtain a shipping label through UPS. Following shipment, a couple of days later I received an email to inform me my machine was received. One day later Anthony provided me with a detailed and very fair estimate, with again, very easy instructions to approve the repair if acceptable and make payment. Once payment was made the machine was repaired, shipped (from Florida) and in my home (in NY) 3 days later!!! In addition, I was provided a Fed Ex tracking number with my paid invoice. I am so very grateful to everyone at Altra for the prompt estimate, communications throughout the process and quick turn around time. Thank you Alta!
Sherry Emmert
19:02 14 May 19
The employees at Altra were very considerate & helpful! Turn around to get my machine back was great! I would recommend them to others!
Leon Armentrout
17:31 18 Apr 19
My wife had her Phillips Simply-Go portable concentrator repaired at Altra POC. Not only was the repair superbly accomplished, but the experience from start to finish was outstanding. Superb team!! The cost was reasonable and it was a pleasure working with Cassidy. Thanks.
David Partin
04:49 07 Apr 19
2nd time I have used these folks for my repairs over the last few years. Just super great job. Fast, friendly, no nonsense people. Thank you for each of your repairs, works excellent.(Portable O2 Unit)
Carla VanHeemsbergen
18:01 21 Mar 19
I feel fortunate to have found this honest company. They gave me an estimate, detailing what was wrong repaired it quickly even giving a warranty on their work & sent it back promptly. From now on I will have them service my equipment. Thank you Altra!
