Philips Respironics no longer repairs SimplyGo Mini portable concentrators at their repair depots. All Respironics SimplyGo Mini warranty repairs must go through a Respironics Factory Authorized Service Center (FASC), such as Altra Service Professionals.
We offer FREE Pickup and Delivery* for commercial customers located in our service area, which includes most of Florida, Southern Georgia, Eastern Alabama, New England, New York, and New Jersey. We receive most units via FedEx or UPS since they are small machines. Concerned about shipping costs? Give us a call. We can help.
Fast turn around – usually within 1-2 weeks. Need it faster, give us a call! We’re flexible. Whether it’s 1 unit or 100, we have the staff and parts to get your SimplyGo Mini back in service fast.
Easy process. Contact us via email at info@altraservice.com or toll free at (888) 551-5267. Send us your machines. We fix them and send them back. No more hassle of RA numbers. We track all repairs by manufacturer serial number. Need to reference something? Send us a PO number and we’ll include that on all of the associated paperwork. Need a business agreement for your accreditation? We’ve got you covered. Our non-binding service agreement will take care of that.
Best of all – no cost to you! Respironics SimplyGo Mini travel oxygen machines under warranty through Respironics are repaired and returned at no cost to you. How? Altra Service Professionals (ASP) is a Philips Respironics Factory Authorized Service Center (FASC). We are reimbursed by Philips Respironics for parts, labor, and return shipping*.
Battery not charging? We can fix that! Alarming? Not a problem! Low purity? Piece of cake! Not sure if it’s under warranty? Too busy to look it up? Provide us with the serial number and we’d be happy to look it up for you.
* Commercial customers within a 200 mile radius of our location receive free shipping.
SimplyGo Out-of-Warranty Repair:
Has your Respironics Simply Go Mini warranty expired? No problem. We’d be happy to provide an estimate to fix your SimplyGo Mini portable concentrator (or any other POC). You’d be surprised how cost effective it can be to fix most SimplyGo Mini travel concentrator issues.
The Best Solution for POC Repair
Altra Service Professionals provides fast and affordable maintenance and repair for all of the U.S. We service most Portable Oxygen Concentrators. Our technicians are certified and we offer a free shipping label
See what others are saying about Altra Service Professionals!
I had two Sequal Eclipse 2s that needed service. They had not been used for years. Altra POC made the necessary repairs at a fair price - much better than local suppliers in Southern California. I will use them again and recommend them.
Perfect from start to finish. Everyone was terrific to work with. Great shipping procedure, communication, progress reports, detailed summary of repair, affordable, friendly and knowledgeable.I had both a home unit and a POC repaired by Altra, and can’t say enough about them. Good job!Gary B
Great company to do business with from start to finish! Spoke with Cassidy who explained in detail the evaluation, estimate and timeframe expectations regarding my POC as well as the very easy shipping process. In addition, she followed up with an email which contained easy to follow instructions to schedule service and obtain a shipping label through UPS. Following shipment, a couple of days later I received an email to inform me my machine was received. One day later Anthony provided me with a detailed and very fair estimate, with again, very easy instructions to approve the repair if acceptable and make payment. Once payment was made the machine was repaired, shipped (from Florida) and in my home (in NY) 3 days later!!! In addition, I was provided a Fed Ex tracking number with my paid invoice. I am so very grateful to everyone at Altra for the prompt estimate, communications throughout the process and quick turn around time. Thank you Alta!
Great company to do business with from start to finish! Spoke with Cassidy who explained in detail the evaluation, estimate and timeframe expectations regarding my POC as well as the very easy shipping process. In addition, she followed up with an email which contained easy to follow instructions to schedule service and obtain a shipping label through UPS. Following shipment, a couple of days later I received an email to inform me my machine was received. One day later Anthony provided me with a detailed and very fair estimate, with again, very easy instructions to approve the repair if acceptable and make payment. Once payment was made the machine was repaired, shipped (from Florida) and in my home (in NY) 3 days later!!! In addition, I was provided a Fed Ex tracking number with my paid invoice. I am so very grateful to everyone at Altra for the prompt estimate, communications throughout the process and quick turn around time. Thank you Alta!
My wife had her Phillips Simply-Go portable concentrator repaired at Altra POC. Not only was the repair superbly accomplished, but the experience from start to finish was outstanding. Superb team!! The cost was reasonable and it was a pleasure working with Cassidy. Thanks.
2nd time I have used these folks for my repairs over the last few years. Just super great job. Fast, friendly, no nonsense people. Thank you for each of your repairs, works excellent.(Portable O2 Unit)
I feel fortunate to have found this honest company. They gave me an estimate, detailing what was wrong repaired it quickly even giving a warranty on their work & sent it back promptly. From now on I will have them service my equipment. Thank you Altra!
