The Mission of Altra Service Professionals is to provide exceptional service on a consistent basis to ensure total customer satisfaction. It is our goal that our mission will be reflected in the policies below.
For your convenience, we provide Pre-paid UPS shipping labels for U.S. customers at no cost to you. Just place your equipment in a box, attach the label, and bring to a UPS drop off location. We will pick up the tab! Return shipping is approximately $15-$40, depending on size, weight, and destination. If your machine is received in a non-OEM box, or if the box is received damaged and not safe to ship with, then we will add the packaging to the repair estimate.
Altra Service Professionals, Inc. offers a 90 day warranty for Portable Oxygen Concentrators repairs. Our warranty covers parts replaced and the associated labor (excluding physical damage, Preventive Maintenance & filters). If your POC fails within the 90 day warranty period, please complete the schedule service form and return the machine with accessories (Power Supply, Battery). Once received, we will evaluate the unit. If a part that was previously replaced has failed, then we will replace that part at no cost, including labor and return shipping. If a different part is found to be defective, we will provide an estimate for the additional parts, labor, and return shipping. If no fault is found, you will be responsible for the return shipping. TOBACCO RELATED SMOKE SUCH AS CIGARETTES AND INFESTATIONS, PHYSICAL DAMAGE, AND ABUSE VOID WARRANTY.
Please note: The manufacturers warranty supersedes the ASP warranty. Any repair completed under the manufacturer warranty will follow the manufacturer’s warranty policy (typically 90 days) and is not covered by the ASP warranty.