Our Caire SeQual Eclipse portable oxygen repair service is affordable, fast, and includes free inbound shipping and a free repair estimate. All repairs are performed by our certified biomedical technicians. We are an Authorized Service Center for Caire and the Eclipse 3 and Eclipse 5 Transportable Oxygen Concentrator, performing both warranty and non warranty eclipse repairs. We have 2 convenient locations, Florida and Connecticut, to have your Eclipse travel oxygen concentrator repaired quickly. Click Schedule Service to start the process. Once received, we complete a thorough evaluation and provide a free detailed estimate. We can repair all issues, including not charging, alarming, low oxygen purity, noisy, and more! See the troubleshooting guides below.
Altra Service Professionals provides fast and affordable maintenance and repair for all of the U.S. We service most Portable Oxygen Concentrators. Our technicians are certified and we offer a free shipping label
My first experience with Altra was not positive and would have earned a two-star review. Parts were delayed and I was unable to get any information from the front desk. Later in the process I contacted one of the officers and received an immediate and helpful response. Since receiving my oxygenator back, I contacted him again (from a campground) about a problem and, again, received an immediate response that was right on point. We were able to fix our oxygenator on the spot with the information he provided. For that reason, I give Altra a five-star review.
The machine looked almost new. I tested it immediately. Every function worked twice as good as it did when it was new. It was packed for return very carefully. It took some time to get back because of all the ports being closed. It was a little hard to be patient but well worth it. They will get all my business in the future.
I had two Phillips Simply-Go portable concentrator repaired at Altra POC. Not only was the repair superbly accomplished, but the experience from start to finish was outstanding, even though there was a long wait for the second repair. Superb team!! The cost was reasonable and it was a pleasure working with Altra. Thanks.
I had two Sequal Eclipse 2s that needed service. They had not been used for years. Altra POC made the necessary repairs at a fair price - much better than local suppliers in Southern California. I will use them again and recommend them.
Perfect from start to finish. Everyone was terrific to work with. Great shipping procedure, communication, progress reports, detailed summary of repair, affordable, friendly and knowledgeable.I had both a home unit and a POC repaired by Altra, and can’t say enough about them. Good job!Gary B
Great company to do business with from start to finish! Spoke with Cassidy who explained in detail the evaluation, estimate and timeframe expectations regarding my POC as well as the very easy shipping process. In addition, she followed up with an email which contained easy to follow instructions to schedule service and obtain a shipping label through UPS. Following shipment, a couple of days later I received an email to inform me my machine was received. One day later Anthony provided me with a detailed and very fair estimate, with again, very easy instructions to approve the repair if acceptable and make payment. Once payment was made the machine was repaired, shipped (from Florida) and in my home (in NY) 3 days later!!! In addition, I was provided a Fed Ex tracking number with my paid invoice. I am so very grateful to everyone at Altra for the prompt estimate, communications throughout the process and quick turn around time. Thank you Alta!
Great company to do business with from start to finish! Spoke with Cassidy who explained in detail the evaluation, estimate and timeframe expectations regarding my POC as well as the very easy shipping process. In addition, she followed up with an email which contained easy to follow instructions to schedule service and obtain a shipping label through UPS. Following shipment, a couple of days later I received an email to inform me my machine was received. One day later Anthony provided me with a detailed and very fair estimate, with again, very easy instructions to approve the repair if acceptable and make payment. Once payment was made the machine was repaired, shipped (from Florida) and in my home (in NY) 3 days later!!! In addition, I was provided a Fed Ex tracking number with my paid invoice. I am so very grateful to everyone at Altra for the prompt estimate, communications throughout the process and quick turn around time. Thank you Alta!
My wife had her Phillips Simply-Go portable concentrator repaired at Altra POC. Not only was the repair superbly accomplished, but the experience from start to finish was outstanding. Superb team!! The cost was reasonable and it was a pleasure working with Cassidy. Thanks.
2nd time I have used these folks for my repairs over the last few years. Just super great job. Fast, friendly, no nonsense people. Thank you for each of your repairs, works excellent.(Portable O2 Unit)
I feel fortunate to have found this honest company. They gave me an estimate, detailing what was wrong repaired it quickly even giving a warranty on their work & sent it back promptly. From now on I will have them service my equipment. Thank you Altra!