Thank You for Scheduling your POC Repair

Hello and thank you for scheduling your Portable Oxygen Concentrator Repair estimate. We appreciate you choosing Altra POC Repair, an Altra Service Professionals, Inc. Company.

A few things to note:

  1. Please use a box large enough to fit your machine, accessories, and packing material such as bubble wrap.
  2. If you do not have packaging materials, you can purchase them at your nearest UPSĀ Ground drop off location.
  3. Be sure to include main accessories such as the battery and power supply.
  4. Do not send disposable supplies such as mask, tubing, cart, etc.
  5. Remove the external battery from the device prior to shipping as this may cause damage (if applicable).
  6. Please note that we insure the package for $100, regardless of the cost of its contents.
  7. Damage during transit from improper packing of the machine is not covered by UPS and will be included on your repair estimate.
  8. Note: Caire & SeQual Warranty are only serviced in Berlin, CT. If you are unsure if your machine is under warranty, send us an email and we will look it up for you.

Click the button below to generate and print a free pre-paid shipping label through UPS (U.S. customers only). You may need to allow pop-ups for this function to work.



What’s next?

  • You will receive an email confirmation with all of this information. Please retain it for future reference.
  • Package your machine and bring it to a UPS drop off location. Don’t forget to bring your UPS shipping label! Please use a box large enough to fit your machine, accessories, and packing material such as bubble wrap. If you do not have packaging materials, you can purchase them at your nearest UPS Ground drop off location. Be sure to include main accessories such as Power Supply and Battery. Please, do not send carry case, cart, or disposable supplies such as mask, tubing, cannula, etc.
  • Once we receive your machine, we will evaluate it and determine the problem and associated cost to repair. We will email an estimate at that time for your review. If approved, we will email an invoice to you. There will be a link to make a secure payment. Once paid, we will complete the repair and return the machine to you, usually within 5 business days, based on parts availability.

Don’t want us to pay for the shipping? No problem. Feel free to use the carrier of your choice. Our shipping addresses are below. Choose the location closest to you.

Altra Service Professionals, Inc.
815 NW 25th Ave Unit A
Ocala, FL 34475
Attn: POC Repair Estimates

-OR-

Altra Service Professionals, Inc.
216-B Christian Lane
Berlin, CT 06037
Attn: POC Repair Estimates

Thank you for choosing Altra POC Repair!

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